Customer Experience & Community — what 75 operators said

The episodes

This One Platform Could Replace Your Entire Business Tech Stack | Robin Alex

The Self-Made Millionaire: Why Struggle Was His Greatest Advantage

Build Wealth the Boring Way: Passive Income, Trust and Better Leads With Dani Lynn Robison

How Brands Turn Customers Into Their Best Marketers | Luke Yarnton

The Social Media Goldmine Brands Are Ignoring with Matthew McGrory

How to Build a Career That Can Survive Drastic Change | Jason Feifer

How Pay-to-Play Keeps Top Talent From Being Found | Brad Rothenberg

Why Founders Must Rethink Their Teams in the Age of AI

Earning the Commute: What It Takes to Make the Office Worth It Again | Bob Cicero

Adapt or Get Left Behind: The New Rules of AI & Business

How Cisco Is Using AI Concierge Agents to Reinvent Customer Experience | Vinod Muthukrishnan

Resilience, Reputation, and Real Lessons in Entrepreneurship with Anik Singal

How Big Dave’s Cheesesteaks Went from Gas Station Restaurant to Multi-Location Franchise | Derrick Hayes

Why the Smartest Brands Don’t Chase Customers Anymore| Jon Davids

The Riches Are in the Niches: How a Beverly Hills Surgeon Built a Luxury Empire with ZERO ads | Dr. Deepak Dugar

Inside the World of Icons.com: Authentic Sports Memorabilia, Messi Collectibles & Market Growth

Jesse Palmer's Secret For Longevity In The Broadcast Industry

Questions answered on customer experience & community

In their words

And I look at them and they're in a, they have a commoditized product and they don't have, they have no community. And they think that doing sales every week is going to sell product. And it starts with community and you guys have started right square in the middle with that.

Ryan Alford · Purpose-driven Marketing with Jann Parish, CMO and P (18:27)

And the reality is in the black community, there's so much overlap with all these different organizations that reality is that you can connect with about 90% of the black community by authentically inserting yourselves and integrating yourselves within this community ecosystem.

Salim Holder · Optimize Your Ecommerce Strategy: Branding, Neurolog (14:22)

We draw the line at what we call the lawful but awful. Lawful but awful should be absolutely fine. That stuff is allowed, but it should be up to individuals in the community whether they want to listen to it.

Matthew McGrory · The Social Media Goldmine Brands Are Ignoring with M (3:58)

Not just coming in the class to your loggers everywhere because that's not a word. You actually need to do some, you need to do some for the community.

Magnus Leppäniemi · Esports Series ft. Magnus Leppäniemi (21:23)

I don't want fans. I want co-creators become a part of my world. And that's now possible.

Jaime Schwarz · The Shift in Digital Ownership: Exploring NFTs and B (24:55)

I leveraged the community and he leverages the information. Who has more value? I have more value.

Pace Morby · Pace Morby - Investor, Developer, Creative Finance W (41:40)

But I was able to now spread my wings and go downtown to 57 first-side street where I think the real magic happened for not just my life, but for my career in the community because this became a staple to the community of landmark.

Derrick Hayes · How Big Dave’s Cheesesteaks Went from Gas Station Re (4:01)

But again, customer service, everybody knows about the bad customer service experiences it had, that the remarkable ones, the ones that really stand out, you, people almost tell, tell other people about them because like, it's so rare that you have like a remarkable customer service experience that it's, it's a, it's a different shader.

Robbie Fitzwater · Catching up on e-commerce with Robbie (16:35)

That will bear fruit months and years down the road and the loyalty that can be created during that time, whether it's loyalty to your company from reaching out to customers, clients, perspective clients, past clients, just to see how they're doing during this.

Tyler Harris · Insights amongst Uncertainty & GVL Hustle Gives Back (16:08)

And the idea there is it's like a separate subscription product and the other side of our value proposition is activating the local community.

Logan Brown · Radical Podcast - Ryan sits down with Logan Brown Fr (18:39)

I'm not the guy that just kind of shows up and wings it for the fans and the viewers at home.

Jesse Palmer · Jesse Palmer's Secret For Longevity In The Broadcast (6:00)

We built a community very similar to what Peloton has built where we have this incredible international community.

Bobby Klebanoff · Ashley Parker Angel and Bobby Klebanoff - Founders o (39:36)

What comes up again and again

Build super fans by facilitating connections among your audience rather than performing above them; SPI switched from one-off courses in 2021 to a single membership community with monthly recurring revenue. (How To Start Small To Go Big With Pat Fl)
Build live stream selling into a community experience: bring customers into the live for real-time reviews, use scarcity and promotion, and consider live customer service. (The Radcast 2022 Marketing Trends with R)
Paid loyalty programs and membership tiers are surging because they give businesses predictable recurring revenue and cash flow — Ryan advises clients to add them wherever the offering makes sense. (The Week of March 22, 2024 | Stanley Loo)
Build community around your goals instead of doing it alone — C-Roc's Waymore Group aims to buy businesses with a community of hundreds rather than by himself. (Pure Intention Leads to Real Action with)
Prada is pairing monthly gender-neutral physical product drops with gifted NFTs and a community server called Crypted, an online-offline loyalty play similar to Gucci Town. (Weekly Marketing and Advertising News, J)
Ryan's warning to ecommerce founders: brands that arrive with a commoditized product, no community, and a weekly sale have no growth engine - community has to come first. (Purpose-driven Marketing with Jann Paris)
Stories come from community ambassador Graham Borden (Black Frank White), whose relationships inside the 2K community surface narratives unrelated to wins, losses and X's and O's. (eSports ft. Matt Arden - Head of Content)
Build owned community assets, capture emails and add SMS, and look at platforms like Mighty Networks for group-based community building. (Marketing in the Coronavirus Pandemic)
Global Processing Systems keeps customer service, fulfillment, technical support and sales support fully in-house in La Verne, California — no third-party or offshore vendors — so callers always reach a live person. (The Self-Made Millionaire: Why Struggle )
Treat your current job as a place to learn rather than a place beneath you. Feifer calls his grumpy first year at the community paper the mistake of wishing he was somewhere else instead of working toward it. (How to Build a Career That Can Survive D)

Questions this topic answers

All 120 episodes

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Sep 15, 2026

How do you build super fans and a community around your brand?

Is AI really replacing jobs in marketing and customer service?

How do you build brand loyalty when the product experience fails?

What is TIGER 21 and how much does membership cost?

What is an AI concierge agent in customer experience?

Will AI replace customer service jobs?

How can AI make customer experience feel more human?

How does an AI clothing rental subscription work?

All 120 episodes

Robin Alex on Replacing Your Business Tech Stack

Why Great Products Still Lose Customers: Lisa Holladay

Moses Heredia: Why Struggle Was His Biggest Advantage

Dani Lynn Robison on Boring Wealth and Better Leads

Turning Customers Into Your Best Marketers | Luke Yarnton

The Social Media Goldmine Brands Ignore | Matthew McGrory

Jason Feifer on Careers That Survive Drastic Change

Soccer's Pay-to-Play Problem and the Talent It Misses

Rethinking Your Team in the Age of AI

Bob Cicero on Making the Office Worth the Commute

The New Rules of AI and Business: Adapt or Get Left Behind

Cisco's AI Concierge Agents Are Reinventing CX

Anik Singal on Surviving an FTC Investigation

Derrick Hayes: Big Dave's Cheesesteaks Franchise Story

Jon Davids: Build a Movement, Not a Marketing Funnel

Build a Luxury Brand With No Ads: Dr. Deepak Dugar

Inside Icons.com: Messi Memorabilia and Scarcity

Jesse Palmer on Longevity, Prep and The Bachelor

BetMGM CMO on AI, Jon Hamm and Make It Legendary

Anya Cheng on AI Styling, Branding & Live Shopping

Veronica Shelton on Neurodiversity, AI and Oak Theory

Moses Heredia on Grit, Winning and Servant Leadership

Turning Followers into Brand Ambassadors: Luke Yarnton

Amazon AI Jobs, Dollar Menus, Drones and IKEA Micro-Stores

Inside the Trading Card Boom with Matty Rich

Podcast Ads Win, Veo 3 Hits, TikTok Shop Charges

AI Is Coming for White-Collar Jobs, LeBron, and Bitcoin

Dr. Deepak Dugar on Attracting the Right Clients

Easter's $23.6B, Tom Brady's Card Vault, Katy Perry in Space

Pace Morby on Why Mindset Beats Skillset in Real Estate

TikTok's $32B Ad Revenue, Tariffs and DOGE's Trillion Goal

Moderation vs Censorship: Brand Safety on Social Media

Jaime Schwarz on NFTs, Brand Therapy and Co-Creation

Steve Pratt on Earning Attention as a Brave Marketer

Valentine's Day Spending and Super Bowl Ad Records

Inauguration Billionaires, Crypto Trends & Amazon's Slip

Meta Drops Fact-Checkers, Toyota Rockets & a $1.3M Tuna

Superplastic on Collectibles, Scarcity and Vegas Retail

Bruce Buffer: The Voice of the UFC Octagon

Todd Davis on the 7 Habits of Effective Leadership