AI isn’t just automation — it’s a shift in how brands communicate.
In this episode of _Right About Now,_ Ryan Alford talks with Vinod Muthukrishnan, the VP general manager of WebEx customer experience at Cisco about concierge agents, agentic AI, and how breaking CX silos creates more human, contextual customer experiences.
Topics include:
• AI as a productivity multiplier
• The rise of brand-aligned AI agents
• Multi-agent orchestration
• Ending disconnected customer journeys
• The future role of humans in AI-powered CX
*Key Takeaways*
* AI enables continuous conversations instead of disconnected touchpoints.
* Concierge agents mask backend complexity while personalizing the experience.
* Agentic AI coordinates multiple systems to complete full “jobs.”
* Breaking data silos is essential for AI-driven CX.
* Humans evolve into strategic problem-solvers and brand ambassadors.
*Connect With the Guest*Vinod Muthukrishnan
VP & GM, Webex Customer Experience – Cisco
X: https://x.com/Vinod_CC
LinkedIn:https://www.linkedin.com/in/vinodmkrishnan
*Connect With Ryan*Ryan Alford
Website:https://ryanisright.comInstagram:https://www.instagram.com/ryanalfordLinkedIn:https://www.linkedin.com/in/ryan-alford
