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Does cancel culture actually hurt brands?

Answered independently in 2 episodes, by 2 different people. Every line below is verbatim from the transcript, timestamped to the moment it was said.

Weekly Marketing and Advertising News, January 14, 2022: Cancel Culture Effects On Brands
Barry Silverman - Ultrafabrics, Vice President of Marketing/Branding
The short answer

What the archive says

01Cancel culture threats are softer than they look: roughly 50% of consumers say they'll stop using a brand, but only about 25% actually change behavior because brand loyalty wins out. source →

02Authenticity is the deciding factor in surviving cancel culture. Barry argues audiences generally forgive people who are genuinely honest about a mistake. source →

In their words

What 2 people actually said

The challenge is to I think really decide what you stand for, what you truly believe in, and then how you leverage that given the fact that so many people seem to care about that these days. Ultimately, cancel culture is something that we will have to learn to live with, right? Brands and people will need to understand and manage their way through it.
Barry Silverman · Barry Silverman - Ultrafabrics, Vice President of Ma (0:00)
But they have a an article out that's about This notion because we've all this talk about cancel culture And everybody's like okay, just hurting brands like if they say things they do things and if you ask people If you know something that was perceived to be maybe something they would get canceled over sure about half people say Yeah, I will cancel them.
Ryan Alford · Weekly Marketing and Advertising News, January 14, 2 (36:56)
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