Guest
Vinod Muthukrishnan
VP & GM, Webex Customer Experience · Cisco
Vinod Muthukrishnan leads Webex Customer Experience at Cisco, where his teams build the platform brands use to communicate with customers across voice, messaging and other channels. He authored a paper on concierge agents and the use of AI to create human-like, context-aware customer experiences.
1 episode · Customer Experience & Community · Product & Innovation · Data, Research & Measurement
that is not how you engage with your favorite brand every time you call in it's like groundhog day
there's a lesser chance of air taking my job than a better air-powered human taking my job
We see AI as having the potential to 10X the productivity of the human race
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