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Leadership & Decision-Making

What does a chief experience officer actually do?

Answered independently in 3 episodes, by 3 different people. Every line below is verbatim from the transcript, timestamped to the moment it was said.

How Mercedes-Benz, Marriott, and TIGER 21 Build Brand Loyalty | Lisa Holladay
Achieving Results: Todd Davis on the 7 Habits of Highly Effective Leadership
Why Authentic Experience is the Key to Modern Branding with Lisa Holladay
In their words

What 3 people actually said

It's the question you ask. The book is called Get Better, 15 proven practices to build effective relationships at work. And my hope premise in the years that I have almost two decades experience as the chief people officer was that as Jim Collins, the leadership group says, you got to have the right people on the bus.
Todd Davis · Achieving Results: Todd Davis on the 7 Habits of Hig (9:39)
We say if it's radical, we're covering it. Well, I like to say every day is a holiday. That's why we got Lisa Holliday here, the chief experience officer of Tiger 21.
Narrator · How Mercedes-Benz, Marriott, and TIGER 21 Build Bran (0:26)
Like narrow it down. Talking to Lisa holiday, the CXO chief experience officer Tiger 21 Lisa, what did I do when you're not working?
Lisa Holladay · Why Authentic Experience is the Key to Modern Brandi (32:01)
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